Terms of Service

These Terms of Service for Event Attendee ("Attendee Terms") govern your access to and use of the Pokili mobile application, website, and related services (together, the "Platform") as an individual or organisation that purchases and receive a ticket to attend an event through the Platform ("Organizer", "you", or "your").

By creating an Attendee Account, activating Attendee mode, or otherwise attending an Event listed on the Platform, you agree to be bound by these Attendee Terms, our Privacy Policy, our Community Guidelines, our Fee Schedule, and any other policies referenced herein (together, the "Agreement"). If you do not agree, you must not purchase or receive a ticket on the Platform.

If you also use the Platform to creates, lists, promotes, or manage an event as an organizer, that activity is separately governed by our Terms of Service for Event Organizer, which apply in addition to these Attendee Terms.

If you are entering into this Agreement on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" and "Attendee" in that case refer to the organisation.

The minimum age for registration on Pokili is 16 years, however, you must be of minimum attendee age set by the organizer to access an event on Pokili. By using Pokili, you represent that all information provided by you is accurate and complete, have the authority to enter into these terms, comply with all applicable laws and regulation and not use Pokili for fraudulent, unlawful, or unauthorized purposes.

Registered users receive purchased Tickets in their Pokili Wallet. Tickets may be purchased through Pokili using Paystack or other payment methods made available at checkout.

A Ticket purchase is completed only after successful payment authorization and confirmation by Pokili or its applicable payment provider.

Pokili operates a one-holder-per-ticket policy. A Ticket may be transferred where the transfer feature is available. The recipient must actively accept the transfer. If the recipient declines the transfer or fails to accept it within 24 hours, the Ticket will return to the sender.

Upon acceptance of a Ticket transfer, a new QR code will be generated for the recipient. Where Ticket resale is permitted, the resale proceeds may be held in escrow until completion of the Event. Ticket resale is not available for Private Events, and applicable resale fees may apply.

Where payment is made by a third party, the Ticket will be issued to the requester rather than the payer and will expire after 24 hours if not accepted or otherwise completed as applicable.

Where an Event is cancelled or postponed by the Organizer, by Pokili, or automatically due to failure to meet the applicable threshold, eligible attendees will be entitled to a refund of the Ticket price and applicable Pokili fees, subject to the applicable refund policy.

Refunds will be credited to Your Pokili Wallet rather than the original payment method. The attendee may subsequently withdraw the refunded balance to a linked bank account, subject to applicable withdrawal requirements and fees.

Pokili may reject or cancel transactions where there is evidence of fraud, unauthorized payment activity, pricing or technical errors, duplicate transactions; or violation of Ticket purchase limits.

Where an Event is cancelled for reasons attributable to the Organizer after Ticket sales have commenced, applicable penalties may be imposed on the Organizer and refunds will be handled in accordance with the applicable refund policy.

Ticket prices are determined by the Event Organizer unless otherwise stated.

Additional charges may apply, including: Paystack processing fees; Ticket resale fees. The total amount payable will generally be displayed before you complete your purchase. Unless expressly stated otherwise, Service Fees are non-refundable.

Organizers may use Pokili's Event Buzz feature to send communications to persons who hold Tickets for, or are otherwise legitimately associated with, an Event.

Communications may include Event updates, logistical information, schedule changes, venue information, instructions, safety notices; and reminders.

Event Buzz communications are subject to technical frequency limits and other controls implemented by Pokili.

Following an Event, Pokili may permit eligible attendees or Ticket holders to submit reviews, ratings, comments, or other feedback concerning the Event ("Reviews").

Reviews may be publicly displayed and may be associated with the reviewer's Pokili username.

You are solely responsible for the reviews you submit. Reviews must be truthful, based on your genuine experience; and not contain unlawful, defamatory, threatening, discriminatory, abusive, or misleading content.

You may delete your own Review using the functionality provided by Pokili, subject to technical, legal, security, fraud-prevention, and retention requirements.

You may upload, submit, post, or publish content created by you in connection with Events, including short-form videos or photo carousels that may appear in Pokili's Replay Highlights feature.

By submitting User Content to Pokili, you grant Pokili a non-exclusive, worldwide, royalty-free, fully paid-up, transferable license to host, store, reproduce, use, adapt, format, modify, display, perform, publish, distribute, transmit, communicate, and otherwise make your User Content available through Pokili.

This license is granted only to the extent reasonably necessary to operate, maintain, improve, and promote Pokili and its features.

Pokili reserves the right to process your personal data in accordance with applicable data protection legislation, including the Nigeria Data Protection Act 2023 where applicable.

Where you provide Pokili with personal information relating to another person, including a gifted-Ticket recipient, you must have the necessary authority to provide that information and Pokili will not be held liable for any unauthorized information received.

Pokili may use third-party service providers, including hosting, communications, messaging, security, analytics, moderation, and technology providers, to process information on its behalf, subject to applicable legal and contractual requirements.

Pokili may communicate with you through in-app notifications; push notifications; and email. Notifications may include transactional, operational, and engagement-related communications.

Transactional notifications, including Ticket confirmations, payment confirmations, refunds, and security alerts, cannot be disabled. You may configure available notification preferences through your account settings.

Pokili operates a content moderation system intended to maintain the safety, integrity, and lawful operation of the platform. Moderation may include automated or AI-assisted detection, user reports, keyword or pattern detection, and review by Pokili personnel or third-party service providers.

Pokili respects intellectual property rights and expects users to do the same. If you believe User Content infringes your copyright or other intellectual property rights, you may submit a written complaint through Pokili's designated intellectual property reporting channel.

Pokili may remove or disable access to allegedly infringing content where appropriate and may notify the relevant user or provide an opportunity to respond or submit a counter-notice where applicable.

You agree to indemnify and hold harmless Pokili, its affiliates, officers, employees, agents, contractors, and service providers from and against claims, losses, liabilities, damages, costs, and reasonable expenses arising out of or relating to your user content, use of the platform, reviews, violation of any third-party intellectual property, privacy, publicity, or other rights, failure to obtain any required consent, authorization, or permission; or breach of these Terms or applicable law.

Pokili will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including network or telecommunications failures, power outages, third-party service failures, fire, flood, severe weather, natural disasters, strikes, civil unrest, war, terrorist activity, cyber incidents, or acts or restrictions of any government or competent authority.

Nothing in this clause limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, Pokili shall not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or opportunity, arising out of or in connection with this Agreement or your use of the Platform, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Pokili's aggregate liability to you for all claims arising out of or in connection with this Agreement or the Platform shall not exceed the greater of (a) the total Platform Fees paid by you to Pokili in the twelve (12) months preceding the event giving rise to the claim, and (b) ₦100,000.

Pokili is not liable for any loss or damage you suffer as a result of an Organizer's conduct, a third-party service provider's failure (including Paystack, Smile ID, Prembly, Google Maps, Brevo, or Termii), or your own failure to comply with applicable law in connection with your Event.

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect to the fullest extent permitted by law.

Failure by Pokili to insist upon strict performance of any obligation or to exercise any right or remedy under these Terms will not constitute a waiver of that right or remedy.

A waiver of any default will not constitute a waiver of any subsequent default. No waiver will be effective unless expressly stated to be a waiver and communicated in writing.

If a dispute arises between you and Pokili in connection with this Agreement, you agree to first contact us at info@pokili.com so that we may attempt to resolve the matter informally.

If a dispute is not resolved informally within 30 days, either party may refer the dispute to final and binding arbitration in Lagos, Nigeria, conducted by a single arbitrator in accordance with the Arbitration and Mediation Act 2023, in the English language. This clause does not prevent either party from seeking urgent injunctive relief from a court of competent jurisdiction where necessary.

Disputes concerning the substance of your Event are between you and the relevant Organizers and Pokili does not apply to such disputes except to the extent Pokili is independently a party to the relevant claim.

These Terms shall be governed by the Laws of the Federal Republic of Nigeria. Any dispute or lawsuit arising out of or in connection with these Terms shall be subject to the applicable jurisdiction in Nigeria.

This Agreement, together with our Privacy Policy, Community Guidelines, and Fee Schedule, constitutes the entire agreement between you and Pokili regarding your use of the Platform as an Attendee, and supersedes any prior agreements.

You may not assign or transfer your rights under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets, or by operation of law.

Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between you and Pokili. You act as an independent attendee, and Pokili acts solely as a technology services provider.

Pokili is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, government action, power or network outages, or failures of third-party service providers such as Paystack, Smile ID, Prembly, Google Maps, Brevo, or Termii.